When confirming an order on Bullswap we require a one-time proof of your identity for insurance reasons. This is not required for any subsequent orders.
Your ID or driver's license will not be shared with our rental partners. Your identity is automatically validated by Stripe's technology. This data is also not stored on our own servers, but on the servers of our partner 'Stripe' where your data is safe.
Issues with the ID card / driver's license step?
Need help? Contact us at +32 478 61 61 53, so we can walk you through the process. Below we show you an overview of the required steps:
You click on Verify your identity. After this, you will be directed to the secure environment of Stripe.
Click on the yellow button.
Depending on whether you're using your mobile or computer, you will get different options to upload an identification document.
- You can use your webcam/camera to take a photo of the front and back of the document.
- You can upload a pre-scanned document (PDF/image).
- You can choose to have a link sent to your mobile phone.
Webcam/camera
In the next step, select either ID card or driver's license depending on the document you want to use.
Click the yellow button each time to proceed.
When your browser asks for access to your camera, you must allow it.
Next, place the requested side of the document in front of the camera until a yellow button appears again. Always follow the displayed instructions.
Sometimes the scanner may indicate that the image is unclear or blurry. You can try again, but if you're satisfied with the image, you can often force it to proceed anyway!
Finally, click the yellow button to return to Bullswap.
Document
In een volgende stap selecteer je ofwel identiteitskaart ofwel rijbewijs afhankelijk van het document dat je wenst te gebruiken.
Zorg ervoor dat je een duidelijke scan hebt van zowel de voor- als achterkant van je identificatiebewijs.
Klik bij alle stappen steeds op de gele knoppen om verder te gaan. Volg de instructies indien deze worden gegeven.
Mobiele telefoon
Opening this link will take you to an environment where your camera can be used. This way, you can take a photo of the front and back of your ID using your phone. Once you're in this environment, you might be asked for camera access, which you must allow. You can get the link in a few ways:
- If you're already on your mobile phone, choose the Link option. If you paste this link into a browser, you can proceed immediately.
- Otherwise, you can have an SMS sent, an email which you then need to open on your mobile phone, or you can scan a QR code with your camera.