Encountering issues during registration? Below are some tips for common problems.
"This email address is already in use"
You or someone else has already created an account with this email address. If you're certain that this address is yours, it's best to click on "Log In" and then on "Forgot Password" to reset your password.
"Your password is not secure enough. Too similar to your email address"
For your own security, we don't allow setting a password that closely resembles your email address. Change your desired password to something different and try again.
"Your password is not secure enough. Your password was found in a data breach"
Your password is available in an online database. As a result, the risk of unauthorized access to your account is higher, and we do not accept this password. Please set a different, more secure password and try again.
You can learn more about your leaked password at https://haveibeenpwned.com/Passwords.
"The entered VAT number is invalid"
The registration number [VAT number (BE, DE), Chamber of Commerce number (NL), Siren/Siret (FR)] you provided was not found in the database we consult for this purpose.
First, make sure you are using the correct number.
If you are certain you are using the correct number and still can't proceed, please contact us via chat.
It may take a while for new companies to appear in the business database regardless.
If your question is not covered in these answers, please contact us via chat, and we will try to assist you further!